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Openings at iGennie Technical Services Pvt. Ltd.
SALES EXECUTIVE (Voice)
Job Title:
Sales Officer
Total Experience:1 to 3 (in years)
Annual Salary:
1, 20, 000 to 3, 00, 000 (Indian Rupee)
Job Location: Noida, India
Employment Details:ITES/BPO/Operations/ Customer Service/ Telecalling (Functional Area)
Associate/ Sr.Associate: Voice – Non- Technical (Role)
Industry Type:BPO/ITES
Job Description:
We are a leading International BPO. We provide Computer Technical Support 24/7, 365 days in UK, USA, Australia and CANADA. Any query related with computers viz. Operating Systems, Internet, Printers, Drivers, AOL, DELL, Adobe, Networking and so on are resolved by our Technical Support Experts.We are looking candidates for the Inbound Sales USA/UK/Australia voice process whose role would be to sell the Annual Maintenance for Computers (AMC).
Desired Skills & Experience:
- Excellent spoken English must.
- Minimum 1 year experience in Voice Sales Process (Inbound/Outbound) in an International BPO.
- Conviction and Ability to convince
- Thinks fast and acts decisively
- Adhere to timeliness & ability to deliver under pressure
- Flexible to work in Rotational Shifts
TECHNICAL PROFILE (VOICE)
Job Title: Technical Support Expert - Voice
Total Experience:1 to 3 (in years)
Annual Salary:1, 20, 000 to 3, 00, 000 (Indian Rupee)
Job Location: Noida, India
Employment Details: ITES/BPO/Operations/ Customer Service/ Telecalling (Functional Area)
Associate/ Sr.Associate: Voice – Technical (Role)
Industry Type:BPO/ITES
We are looking candidates for the Inbound Technical USA/UK/Australia voice process whose job would be to troubleshoot on the queries of the customers by taking the Remote Access.
Desired Skills & Experience:
- Verbal communication - clear, precise, polite
- Excellent knowledge about Computers
- Conviction and Ability to convince
- Thinks fast and acts decisively
- Minimum 1 year experience in an International BPO.
- Flexible to work in Rotational Shifts
TECHNICAL PROFILE (NON-VOICE)
Job Title: Technical Support Expert - Non-Voice
Total Experience:1 to 3 (in years)
Annual Salary: 96, 000 to 1, 44, 000 (Indian Rupee)
Job Location: Noida, India
Employment Details: ITES/BPO/Operations/ Customer Service/ Telecalling (Functional Area)
Associate/ Sr.Associate: Non-Voice – Technical (Role)
Industry Type: BPO/ITES
Job Description: We are a leading International BPO. We provide Computer Technical Support 24/7, 365 days in UK, USA, Australia and CANADA. Any query related with computers viz. Operating Systems, Internet, Printers, Drivers, AOL, DELL, Adobe, Networking and so on are resolved by our Technical Support Experts.
We are looking candidates for the Inbound Technical USA/UK/Australia non- voice process whose job would be to troubleshoot on the queries of the customers by taking the Remote Access.
Desired Skills & Experience:
- Written communication - clear, precise, polite
- Excellent knowledge about Computers.
- Thinks fast and acts decisively
- Minimum 1 year experience in an International BPO
- Flexible to work in Rotational Shifts
CUSTOMER SERVICE REPRESENTATIVE
Job Title: Customer Service Representative
Total Experience:1 to 3 (in years)
Annual Salary: 1, 20, 000 to 2, 50, 000 (Indian Rupee)
Job Location: Noida, India
Employment Details: ITES/BPO/Operations/ Customer Service/ Telecalling (Functional Area)
Associate/ Sr.Associate: Voice – Non- Technical (Role)
Industry Type: BPO/ITES
Job Description: We are a leading International BPO. We provide Computer Technical Support 24/7, 365 days in UK, USA, Australia and CANADA. Any query related with computers viz. Operating Systems, Internet, Printers, Drivers, AOL, DELL, Adobe, Networking and so on are resolved by our Technical Support Experts.
We are looking candidates for the Inbound Customer Service USA/UK/Australia voice process whose role would be to resolve customer’s queries.
Responsibilities:
- Ensure timely and professional responses to all complaints, requests and queries received using the standard guidelines.
- Provide detail information about the product & services.
- Maintain good relationships with new and existing customers.
- Taking ownership of complaint and queries and proactively provide the resolution.
- Ensure that all customers’ queries are well-investigated and resolved, and escalate queries if appropriate to supervisor.
Desired Skills & Experience:
- Excellent spoken English must.
- Minimum 1 year experience in Customer Service (Voice Process) in an International BPO.
- Conviction and Ability to convince.
- Thinks fast and acts decisively
- Flexible to work in Rotational Shifts
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