A good customer support is the key to make any business successful by retaining the old customers and also to attract new customers. Every Representative needs to provide excellent customer support to every customer. Customer prospects can be differ from one person to another. However, almost all the customers expect the same basic things.
- Excellent Support
- Professional Behavior
- Quick Response
- Friendly Executives
- Patience to Understand Their Issue’s
- Affordable Price
- Multiple Resolution Options
Here are some keys to provide good customer support:
Every employee should be polite with the customer every time. Courtesy is also a very important aspect of the behavior a customer seeks from the Executives. Our tone which we use to say anything to customer, demonstrates the courtesy. As customer cannot see our gestures so it’s only our usage of words and tone which reflects our courtesy and professionalism.
Every sales or technical representative should have complete knowledge about their product and scope of support. It also increases the competence level. The components of job knowledge includes competency in resolving issues or answering queries, product information, scope of service.
iGennie Premium Support Includes :
- Installation & repair of your Operating system.
- Diagnostic and troubleshooting of your hardware issues.
- PC optimization for best PC performance.
- Protection against spyware, virus, adware, etc.
- Software as well as peripheral troubleshooting.
- The internet related issues and troubleshooting.
24x7 availability of Excellent Tech Support for 365 days. You can connect to iGennie certified engineer in less than 45 seconds. iGennie certified engineer provides you the resolution of the issue with proper explanation of the cause and reason, so that it can be avoided later. No need to wait on Phone to connect to a representative of iGennie which is maintaining good resolution rate in the industry.
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